Return & Refund Policy

Return & Refund Policy

The Habesha Web is an online marketplace that operates under certain terms and conditions that govern the access and use by the audience. We act as a service facilitator between the buyers and sellers of all the services listed on our website and do not provide any service of our own. By using the website, you automatically accept the return and refund policy and agree to comply with these as a form of a “User Agreement”. 

The Habesha Web reserves the right to add, remove, change, or modify the refund policy at any time without prior notification to the users. 

  1. Membership Eligibility
    • The Habesha web has a non refundable memberships cost of $49.99 per year.
  2. Buyer Obligations and Guidelines
    • Your order acts as a legal offer to the seller to purchase the product or service as listed on our website. 
    • The acceptance of the order is considered confirmed when it is dispatched to you. 
    • Orders can be canceled any time before they are dispatched to you.
    • The seller reserves the right to cancel the order if the product is out of stock or any other reason. Payments will be refunded in any such case.
    • A buyer us obligate to immediately pay in full at the time of purchase using all major credit cards and Paypal. (Ethiopian customers may use direct deposit to The Habesha Web bank account CBE )
    • Buyers remorse is not a valid reason for requesting a refund from the seller
    • Prior to making a purchase, buyers should review all sellers’ policies regarding refunds and returns.
    • The Habesha Web does not guarantee return or refund of any items
    • If an item(s) is broken or there is an issue on arrival, you have 24 hours to notify The Habesha Web for a return or an exchange. Your message will be delivered to the seller through us.
    • If the item is eligible for return the product must be returned unharmed and in its original packaging.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
    • If you are shipping an item over $15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  3. Seller Obligations and Guidelines
    • If there are changes to the Fees and Credit Card Policy and fees for our services, The Habesha Web will provide a fourteen (14) day notice.
    • The Habesha Web requires all sellers accounts to provide a business license or some form of valid ID card for the purpose of identity verification­­­­.
    • The seller is responsible for the return or refund if the customer is not satisfied and files any return or refund request under the specified conditions.
    • If an item(s) is broken during delivery the item(s) must be replaced within 5 business days at no cost to the customer.
    • The seller is responsible for dealing with the exchange or refund request within 10 business days at max.
    • You are responsible for paying all fees including
      • Credit card fee 3% plus 0.3 cents per transaction
    • Prior to listing for sale on The Habesha web
      • Legally prohibited items are restricted from the website and can’t be listed on the website for sale in any case.
      • You must be legally able to sell the item(s)
      • You must describe your items and all terms of sale on the listing page of the site
      • Listing may only include text describing, graphics, pictures and other relevant content to the sale of the item(s)
      • All listed must be listed in an appropriate category
      • Each listing must accurately and completely describe the item/items for sale in that listing
      • Each unique item must have its own listing
    • Binding sale
      • All sales are binding
      • If you, as a seller, receive a purchase request order you are obligated to complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance, such as
        • The buyer fails to meet the terms of your listing, such as payment method
        • You cannot authenticate the buyer’s identity
      • Shipping and handling
        • All sellers are obligated to ship the ordered products to the customer within 48 hours after they received an order notification and they need to add the tracking number of the shipping from their Dashboard.
      • Termination
        • The Habesha Web may without notice suspend or terminate your account if we suspect that you have violated any of The Habesha Web’s policies set out in this Terms and Conditions or any other policy documents or community guidelines, or you have engaged in an improper or fraudulent activity in connection with The Habesha Web
        • If The Habesha Web terminates a listing or your account, if you close your account, or if the payment of fees cannot be completed for any reasons, you remain obligated to pay The Habesha Web for all unpaid fees plus any penalties
        • If the account becomes past due, The Habesha Web reserves the right to attempt to collect past due fees by charging the seller’s card on file
      • Manipulation
        • The price states in each item description must be accurate
        • Seller, under no circumstance, cannot states one price on an item and attempt to charge a buyer a higher price
      • Payout
        • You agree that The Habesha Web will deduct 10% from every transaction before your payout
        • Payout will be scheduled 5-7 business days after product is delivered to the buyer
  1. Usage Guidelines
    • Third party content
      • You understand that The Habesha Web acts only as a platform and technical interface between users and that The Habesha Web does not itself verify the qualification of the users, nor does it evaluate or control in any ongoing manner exchange between users
      • You understand that you may be exposed to content that you find offensive to you, and that you use The Habesha Web at your own risk
      • Please use caution, common sense, and practice safe trading when using The Habesha Web
      • User verification on the Internet is difficult, The Habesha Web cannot and does not confirm each user’s purported identity
    • Prohibited, Questionable, and Infringing Usage
      • Your activities which results in your information on The Habesha Web shall not
        • be false, inaccurate or misleading
        • be fraudulent or involve the sale of illegal, counterfeit, stolen items or items which violate the Terms of Use in anyway
        • infringe upon any third party’s copyright, patent, trademark, trade secret or other intellectual property rights
        • violate any law, statute, ordinance or regulations
        • be defamatory, trade libelous, unlawfully threatening or unlawfully harassing
        • be obscene or contain child pornography
        • contain any viruses, Trojan horses, worms
        • create liability for us
      • Access and interference
        • Much of the information on The Habesha Web is update on a real time basis and is proprietary or is licensed to The Habesha Web by The Habesha Web or third parties
        • You agree that you will not
          • Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructures
          • copy, reproduce, modify, distribute or publicly display any content from the site without prior expressed written permission of The Habesha Web
          • interfere or attempt to interfere with the proper working of the site or any activities conducted on the site
  1. Miscellaneous Terms and Conditions
    • Breach
      • The Habesha Web may, without prior notice, limit you activity, immediately remove your item listings, warn The Habesha Web’s community of your actions, issue a warning, temporarily suspend, indefinitely suspend, or terminate your membership (without refunding any fees) and refuse to provide our services to you if
        • You breach this Agreement or other policy documents and community guidelines
        • The Habesha Web is unable to verify or authenticate any of your information
        • The Habesha Web believes that your actions may cause financial loss or legal liability for you, The Habesha Web’s users, or The Habesha web
      • No Warranty
        • The Habesha web, The Habesha Web’s officers, directors, employees and The Habesha Web’s suppliers provide The Habesha Web’s website and service “as is” and without any warranty or condition, express, implied or statutory.
        • The Habesha web, The Habesha Web’s officers, directors, employees and The Habesha Web’s suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement
      • Limitation on liability
        • In no event shall The Habesha Web be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with out site, our service or this agreement
        • The Habesha Web’s liability to you or any third parties in any circumstance is limited to the greater of
          • The amount of fees you pay to The Habesha Web in the 12 months prior to the action giving rise to the liability
          • $100
        • Indemnification
          • You agree to indemnify and hold The Habesha Web harmless from any claim or demand, including reasonable reasonable attorney’s fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third part
        • Legal Compliance
          • You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of items.




  1. The client has sought a proposal from The Habesha Web regarding the provision of ticketing services
  2. The Habesha Web has provided proposal respect of the ticketing services sought by the Client and the Client has agreed to engage The Habesha Web to provide the ticketing services on the terms and conditions outlined in this Agreement.



The Client appoints The Habesha Web as its exclusive online agent for ticketing services for the Event in accordance with this Agreement and the terms of the Proposal. The client will not appoint any other online ticketing agency to provide ticketing services in respect of the Event.

  1. TERM

The term of this Agreement is for the period leading up to the Event or until thirty (30) days after the end of the Event

  1. The Habesha Web will pay the takings (after deduction of all The Habesha Web’s fees and charges and any another amount owing to The Habesha Web by the client) after the event and any issue involving refunds are resolved
  2. No monies are paid to the Client prior to the event taking place. All monies due after The Habesha Web’s fees and charges and any other amounts owing to The Habesha Web by the Client have been deducted will be paid to the Client in five business days following the event.
  • The Client acknowledges that it is responsible for all instructions it gives to The Habesha Web and must provide written instruction to The Habesha Web at least 3 business days prior to the date tickets are to go on sale.
  1. particulars of the Event, including the nature of the event, the name of the event, the participants, and the wording to be printed on the tickets
  2. Venue or venues for the event
  3. The date and time of the event and all the performances
  4. Pre-sale and front door ticket pricing
  5. Refund policy for the tickets that are bought but not used by the patrons
  • The information provided shall be accurate and it shall be a breach of this agreement if any of the information provided by the client is inaccurate in any way
  1. The client shall honor all tickets sold or issued by The Habesha Web on behalf of the client
  2. The client acknowledges that The Habesha Web does not guarantee a minimum or fixed number of tickets will be sold
  3. The Client shall ensure that all advertisement for the Event shall display the name of “The Habesha Web”, the current logo of “The Habesha Web”, and the website URL of “The Habesha Web” where tickets for the Event may be purchased
  1. The Client shall be liable for all refunds in the event of interrupted, canceled, or postponed Events
  2. If an event or performance is interrupted, canceled, or postponed the Client shall notify The Habesha Web immediately when the interruption occurs or the decision to postpone or cancel is made
  3. If an Event is interrupted, canceled, or postponed without the knowledge of The Habesha Web and all or any of the tickets are refundable, the Client shall pay The Habesha Web the administrative and credit card charges that The Habesha Web has incurred under the Proposal within 7 days of The Habesha Web supplying the Client with the said charges.
  1. The Habesha Web CHARGES
  • The Habesha Web may charge the Client the following amount
  1. 2.99% + $1.39 per each ticket sold
  2. A credit card fee of 3% per each ticket sold to a patron who has paid using a credit card
  3. Administrative charge for refunding tickets as a result of interrupted, canceled or postponed events
  • The Habesha Web may deduct its charges from the taking from ticket sales any time after the time of sale before paying Client
  1. If the Client breaches this agreement and such breach is not remedied within five business days, The Habesha Web may terminate this agreement
  2. If the Client breaches this agreement and such breach is incapable of being remedied, The Habesha Web may terminate this agreement immediately

By using the website and the services it provides, you automatically accept the terms and conditions, including but not limited to all the information stated above, and agree to comply with these as a form of “User Agreement”.

Contact Us:

For any further queries or questions contact us at or

USA: +1 855-225-2224

Ethiopia: +251-911-688216

Whatsapp: +1 469-274-3343


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